How much actually goes to charity?
90% of profit is donated to Covenant House Vancouver. Profit = the sale price minus printing, shipping and payment-processing fees. The remaining 10% runs and grows the store.
How long does shipping take?
Everything is made to order and typically ships within 5-7 business days. Delivery time depends on where you live and is added on top. You'll get a tracking number by email once it ships.
Do you ship internationally?
Yes. We ship to Canada, the US, the UK, the EU, Australia, New Zealand, Japan, Brazil and most of the world. Shipping is calculated at checkout based on your address. Orders shipped outside Canada may be charged import duties or taxes by your country; these aren't included in our prices.
What's your return policy?
Items are made to order, so we can't accept returns for change of mind or sizing. If your order arrives damaged, defective or significantly not as described, contact us within 30 days of delivery and we'll arrange a replacement or refund. Full details are in our refund policy.
How do I know the donations are real?
We publish proof of every donation on our Transparency page.